FAQ
Welcome to the Posturol FAQ page.
We’re here to make your shopping experience simple, smooth, and stress-free. If you still need help after reading these questions, feel free to contact our support team anytime.
Question 1: How long will it take to receive my order?
Answer:
Here are our estimated delivery timelines:
Handling Time: 1–2 business days
Transit Time: 5–8 business days
Estimated Delivery Time: 6–10 business days
For more details, please review our Shipping Policy.
Question 2: Do you offer free shipping?
Answer:
Yes, we offer free shipping on all orders within the United States.
For more information, please visit our Shipping Policy.
Question 3: Where is Posturol located?
Answer:
Posturol is a United States-based online store focused on ergonomic and comfort-focused products designed to improve everyday living.
Question 4: What if I receive a defective product?
Answer:
If your item arrives damaged, defective, or incorrect, we’ll gladly replace it or issue a refund at no additional cost.
Please contact us within 30 days of delivery with photos of the issue.
For more details, please review our Return Policy.
Question 5: Can I cancel my order after it’s placed?
Answer:
Yes. We offer a 24-hour cancellation window.
To request a cancellation, please contact our support team as soon as possible after placing your order.
Question 6: What is your return policy?
Answer:
We offer a simple 30-day return policy for eligible unused items in original condition.
Full details can be found here: Refund Policy.
Question 7: When will I receive my refund after returning a product?
Answer:
Once your return has been received and inspected, your refund will be processed to your original payment method.
Refunds are typically issued within 7 business days, depending on your bank or payment provider.
For more information, please review our Refund Policy.
Question 8: Do you offer any warranties or guarantees?
Answer:
Yes. We stand behind our products and offer support for defective or damaged items within 30 days of delivery.
For more information, please refer to our Refund Policy.
Question 9: How can I contact customer support?
Answer:
You can contact our support team anytime by emailing:
Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)
Question 10: Do you ship internationally?
Answer:
Currently, we primarily ship within the United States.
Question 11: Do you have a physical store location?
Answer:
No. Posturol operates exclusively online, allowing us to provide competitive pricing and carefully selected products directly to customers.
Question 12: Can I place a bulk order for my business or organization?
Answer:
Yes. For bulk purchases or business inquiries, please contact our support team for additional information and pricing.
Question 13: What is the process for exchanging a product?
Answer:
If you would like to exchange an item, please contact our support team, and we’ll guide you through the exchange process.
Full exchange details are available in our Return Policy.
Question 14: How can I track my order?
Answer:
Once your order ships, you’ll receive a tracking number by email.
You can also track your order here.
Fraud Prevention
To protect our customers, Posturol reserves the right to cancel or temporarily place orders on hold if suspicious or unauthorized activity is detected.
Additional verification may occasionally be required for certain transactions.
If you experience any issues with your order, please contact us first at support@posturol.com, and we’ll be happy to assist you.
Contact Information
Store Address: 3651 Sunset Dr, San Bruno, CA 94066
Store Email: info@posturol.com
Store Phone: +16289991431
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.